Support

Before reporting a problem

• Confirm the iPad is running iPadOS 17 or later.
• Install the latest available Peregra beta build.
• For drawing issues, confirm Apple Pencil is connected and working in another Pencil-compatible app.
• For Google issues, open the Google integration screen and check the connected account and permission status.

Google sign-in or Picker appears again

Google may request confirmation when a session expires, permissions change, access is revoked, or iPadOS clears the browser session used by Google Picker. Reconnect from the Google integration screen. Peregra never asks you to type a Google password directly into the app.

A Drive resource will not import

Use Insert → Google Drive and choose the file through Google Picker. Supported teaching resources include PDFs, images, Google Docs, Google Slides and supported presentation files. Google-native documents are exported to PDF before their pages are placed on the canvas.

Classroom courses or posts do not appear

• Check that the connected account is a teacher on the course.
• Check that the local Peregra class is linked to the intended Classroom course.
• Workspace administrators may need to allow Peregra before a managed school account can connect.
• Creating a material requires the appropriate Classroom permissions and a PDF saved to Drive.

What to include in a report

Please include the iPad model, iPadOS version, Peregra version, the action you attempted, and a screenshot or short screen recording where possible. The in-app diagnostics tool can prepare technical details without including OAuth tokens.

Privacy and deletion

Privacy enquiries should go to privacy@peregra.co.uk. Instructions for disconnecting Google and removing data are available on the data deletion page.